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Based on BEQOM's focus on total compensation management, pay equity, and performance, I have created a comprehensive knowledge article. You can copy the text below and import it directly into your Zendesk Guide.

📝 BEQOM: Frequently Asked Questions (FAQ)

Introduction

Welcome to the BEQOM Knowledge Base! This article provides answers to the most common questions about the BEQOM Total Compensation and Performance Management platform. BEQOM is a unified, cloud-based solution trusted by leading global enterprises to manage all forms of compensation, ensure pay equity, and drive performance.

1. General Platform Information

Q: What is BEQOM?

A: BEQOM is a unified Total Compensation and Performance Management platform delivered as a multi-tenant, cloud-hosted Software as a Service (SaaS) solution. It helps large, global enterprises manage all compensation processes (salary, bonus, long-term incentives, etc.), ensure compliance with pay equity and transparency regulations, and align rewards with performance.

Q: What core areas does the BEQOM platform cover?

A: The platform typically covers:

Compensation Management: Salary reviews, bonus plans, long-term incentives (LTI), deferred compensation, and sales performance management (SPM).
Pay Equity & Transparency: Tools to identify and close pay gaps, model compensation, and ensure compliance with global regulations (e.g., EU Pay Transparency Directive, local US laws).
Performance Management: Continuous performance management, goal setting, feedback, and 360-degree reviews, often leveraging AI-powered insights.

Q: Is BEQOM a replacement for our Core HRIS (e.g., Workday, SAP SuccessFactors)?

A: No. BEQOM is designed to complement and enhance your existing Core HRIS and payroll systems. It is a purpose-built solution that handles the complex logic and decision-making for total rewards that generalist HR suites often cannot. BEQOM easily integrates with all major HRIS systems to ensure a single source of truth for compensation data.

Q: How is BEQOM delivered and hosted?

A: BEQOM is a web-based, SaaS platform. It is hosted on a third-party cloud service (such as Microsoft Azure) to provide high availability, scalability, and enterprise-grade security.

2. Compensation Processes

Q: Can BEQOM handle multiple compensation cycles (e.g., annual merit and quarterly bonuses) simultaneously?

A: Yes. BEQOM's flexible architecture is designed to manage any number of concurrent or staggered compensation cycles, including annual merit reviews, off-cycle adjustments, and multiple bonus or incentive plans.

Q: What is the "Workbench" feature?

A: The Workbench is BEQOM’s self-service, no-code configuration tool. It allows HR and Compensation administrators to design, deploy, and manage compensation plans, business rules, and workflows without requiring IT intervention or complex coding.

Q: Does BEQOM support Long-Term Incentives (LTI) like equity and stock options?

A: Yes, the platform provides dedicated functionality to design, implement, track, and monitor various LTI programs, helping to drive retention, build shareholder value, and ensure regulatory compliance.

Q: How does BEQOM handle different currencies and international compensation guidelines?

A: The platform is built for global enterprises. It supports:

Multi-currency: Automatic currency conversion and localized pay practices.
Localized Benchmarks: Using market data to understand local pay ranges, cost of living, and currency trends.
Global Governance: Centralized oversight with the flexibility for local HR teams to adapt to regional laws and norms.

3. Data, Security, and Integration

Q: What data security and compliance standards does BEQOM adhere to?

A: BEQOM maintains enterprise-grade security controls and is committed to global compliance, including GDPR standards and often holding certifications like ISO 27001. Customer data is isolated on dedicated single-tenant databases within the multi-tenant architecture.

Q: How does BEQOM integrate with our existing HR and payroll systems?

A: BEQOM offers robust, prebuilt APIs and supports multiple data integration methods, including recommended methods like Azure Data Factory. This ensures seamless and secure data flow, preventing siloed data and maintaining a complete, accurate view of employee compensation.

Q: Can we use our own internal pay prediction models in BEQOM?

A: Yes. BEQOM offers a 'Bring Your Own Model' (BYOM) capability, allowing you to integrate your own machine learning models for intelligent pay recommendations, ensuring pay decisions are fair, consistent, and competitive based on your specific organizational data.

Q: Is there a Service Level Agreement (SLA) for system availability?

A: Yes, BEQOM typically provides a service availability SLA (commonly 99.5%), which is detailed in the customer Master Agreement.

4. Troubleshooting and Support

Q: I cannot see the compensation data for one of my employees. What should I do?

Check User Permissions: Ensure your user profile has the necessary management permissions (e.g., manager, compensation reviewer) for that employee's team/group.
Verify Data Sync: Confirm with your internal HR/System Administrator that the employee's data has been correctly imported and synced from the HRIS into BEQOM.
Submit a Ticket: If the issue persists, please submit a support ticket via this portal, including the employee's ID, the specific compensation process, and a screenshot of the error, if applicable.

Q: I believe a compensation calculation is incorrect. How do I dispute or check it?

Review the Rules: Check the specific compensation plan's rules and metrics documented in your internal BEQOM process guide.
Contact Your HR/Compensation Admin: The first point of contact should be your internal Human Resources or Compensation Administration team, as they control the plan setup and validation in the Workbench.
Submit a Ticket (Admin Only): If your internal Admin confirms a system-level issue, they can escalate it by submitting a ticket to BEQOM support, detailing the calculation, the expected result, and the relevant data points.